Shipping and returns handled by: HotChi
Processing Times
Orders are processed from Monday to Friday, excluding major holidays such as Christmas and New Year's Day.
Most orders are processed and shipped within few hours. However, during periods of high demand, some orders may take up to 3 business days to be processed.
Free UK Standard 48 2-3 Business Days Free
UK Express 24 1-2 Business Days (Next Day Delivery if order is placed before 3pm) £4.99
We want you to be completely satisfied with your purchase.
Please understand that, given the nature of our products, we're unable to accept returns at this time. However, rest assured, we are dedicated to promptly resolving any issues that may arise.
Damaged Product
If your product arrives damaged, please contact our customer service by providing your order number and an image to verify the damages. We'll promptly reship your item at no additional charge.
Lost Parcel
In the unfortunate event of a lost parcel, we'll promptly ship a replacement at no extra cost to you.
Exchanges
Unfortunately, we are unable to process exchanges at this time.
