Delivery & Returns
Delivery
| Service | Delivery time | Cost |
|---|---|---|
| Standard UK delivery | 2–3 business days after dispatch | Free |
| Express UK delivery | 1–2 business days after dispatch | Shown at checkout |
We deliver across the United Kingdom. You'll get an email with tracking once your order has been dispatched.
Partner brands: some items from our partner brands are sent directly by the brand and follow that brand's own delivery and returns terms. You'll find them in the Shipping & Returns tab on the product page.
Returns
For Dank Mer items you have 30 days from receiving your order to request a return. To be eligible, items must be unused, in the same condition you received them and in their original packaging, with your receipt or proof of purchase.
To start a return, email admin@dankmer.co.uk. If your return is accepted we'll send you a return label and instructions. Please don't send items back without contacting us first, as we can't accept unrequested returns.
Items we can't accept back
- Personal care and beauty products
- Personalised or custom items, such as a diffuser customised with a name
- Sale items and gift cards
- Hazardous materials, flammable liquids or gases
- Perishable goods
Damaged, faulty or wrong item?
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, and we'll make it right.
Refunds
Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it. If more than 15 business days have passed since approval, please get in touch.
Read the full refund policy or our FAQs.