Shipping and returns handled by Orsina
All UK orders include free standard shipping
Orders are dispatched from Orsina in Glasgow, Monday to Friday (excluding UK public holidays). Smaller items ship the same day to 3 business days after processing; furniture and larger items that need two-person delivery ship within 2-5 business days. Deliveries are made with tracking by UPS, DHL, Royal Mail or Parcelforce, and a signature may be needed. Delivery to P.O. boxes, BFPO and military addresses can't be guaranteed, and remote areas may carry a surcharge.
Returns: You have 14 days from delivery to request a return by emailing Orsina. Items must be unused, unassembled and free from damage or marks, and securely packaged (ideally in the original boxes). Change-of-mind returns carry a returns fee: £5.99 for items up to £50, £9.99 up to £100, £14.99 over £100, and £30 for extra-large furniture or fragile items; the original delivery cost may also be deducted. Faulty, damaged or incorrect items are replaced or fully refunded – please report them with photos within 14 days of delivery. Refunds are processed within 14 working days of the return arriving.
International deliveries:
Any applicable VAT, import taxes, or customs duties related to an order will be paid by the customer.
International shipping cost will be calculated at the checkout stage.
