Shipping and returns handled by Dank Mer
All UK orders include free standard shipping
Made to order: every item is printed just for you by our print partner in England, so nothing sits in a warehouse.
Production: mugs, coasters and art prints are made and dispatched within 3 working days; tote bags within 5 working days. Working days are Monday to Friday, excluding UK bank holidays, counted from the day your payment clears.
Delivery: sent tracked with Royal Mail Tracked 48 or Evri 48, usually arriving 2-5 working days after dispatch. Heavier parcels, such as A3 prints or larger orders, go by DPD courier. The Scottish Highlands, islands and Northern Ireland can take 1-2 days longer.
Tracking: you'll get your tracking number by email as soon as your order is dispatched.
Orders with several items may arrive in separate parcels.
Lost parcels: if your order hasn't arrived 10 working days after dispatch, contact us and we'll send a replacement or a full refund.
Returns:
Changed your mind? Return an unused item in its original condition within 14 days of delivery. Contact us first and we'll send you the return address. Return postage is paid by the customer, and your refund is issued within 14 days of us receiving the item.
Faulty, damaged or misprinted? Email us your order number and a clear daylight photo of the whole item within 14 days of delivery. We'll replace it or refund it in full, including postage, and there is usually no need to send it back.
Wrong item? Send us a photo and we'll send the right one free of charge; you can keep the wrong one.
International deliveries:
We ship made-to-order items to Europe, the United States, Canada and most of the rest of the world. The customer pays the postage, calculated at checkout from the weight of the order.
Production takes the same 3-5 working days, then delivery is tracked: Europe 6-21 days, United States 3-5 days (USPS), Canada and elsewhere 6-21 days. Parcels of 700g or more go by courier.
Any applicable VAT, import taxes, or customs duties related to an order will be paid by the customer.
