Shipping and returns handled by: LillipHut UK
Free shipping on all orders.
If you would like to return an item, you may do so within 30 days of the delivery date.
Important Return Conditions:
Items must be returned in new, unused condition and in original packaging to be eligible for a refund.
Please include a note with your order number and contact details inside the return parcel.
Non-Returnable Items:
We cannot accept returns or offer exchanges/refunds for the following:
Personalised accessories (e.g. custom name tags or charms)
Customised collars or leashes
Used bedding or pet carriers
Opened hygiene-related items (e.g. pet toilets, drinkers)
Final sale or clearance items
Please do NOT send these items back unless they arrived faulty or damaged.
